Our promise if something
isn't right
Custom-made with care, and backed up when it counts.
Personalised products
Because every item is made just for you, we can’t accept returns or refunds on personalised products if you change your mind. Please check spelling, names, dates and design details before approving. What you approve is what we make.
Damaged or defective items
If your order arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with photos of the item and packaging, and we’ll repair, replace or refund it at no cost to you.
Errors on our side
If we made a mistake (wrong spelling from your approved proof, wrong product, wrong design) we’ll remake your item free of charge.
Non-personalised items
Unused, non-personalised items in original packaging may be returned within 14 days. Return courier costs are for the customer’s account unless the item is defective. Your rights under the Consumer Protection Act are not affected.